School of Computing Seminar with Donghee Yvette Wohn, New Jersey Institute of Technology
"Content Moderation in Live Streaming Micro Communities"
The ability to engage in real-time text conversations is an important feature on live streaming platforms. The moderation of this text content relies heavily on the work of unpaid volunteers. This study reports on interviews with 20 people who moderate for Twitch micro communities, defined as channels that are built around a single or group of streamers, rather than the broadcast of an event. The study identifies how people become moderators, their different styles of moderating, the tools that they use, and the difficulties that come with the job. In addition to the hardships of dealing with negative content, moderators also have complex interpersonal relationships with the streamer, where the boundaries between emotional labor, physical labor, and fun are intertwined.
Dr. Donghee Yvette Wohn is an assistant professor at New Jersey Institute of Technology and director of the Social Interaction Lab (socialinteractionlab.com). Her research is in the area of Human Computer Interaction where she studies the role of algorithms and social interactions in livestreaming, eSports, multiplayer gaming, and social media. Funded by the National Science Foundation, Mozilla Foundation, and Yahoo among others, her main projects examine 1) content moderation and the creation of safe spaces, 2) social exchange in digital economies, which include the transactions of emotional, informational, and financial support, and 3) news consumption via social media.
Friday, January 25 at 2:30pm
McAdams Hall, 114
821 McMillan Rd., Clemson, SC 29634, USA